Worst service

Poor service from dotsure almost 2 weeks of not knowing where i stand with my claim busniss is standing still because i dont know what to do with the damage goods and broken masjiens not one person from dotsure has contacted me since the claim send this email and still not getting any response.

Good Day Ashley

Trust you are doing very well

I am doing well, however very concerned about the fact that I am currently not insured and that my premium was refunded. Again, I feel I was done in gross injustice as I was not afforded the opportunity to reinstate my policy or find cover elsewhere, neither notified in writing that my policy was canceled. Instead false information was provided to me via Jade that I still have cover.

Could you urgently & kindly advise the next step as to get this process started to activate or reinstate the policy soonest. OR alternatively do you advise that I find cover somewhere else? I dont know what to do and rely on your professional service & advise.

The assessor paid a visit yesterday, 29 Nov & today, 30 Nov; could you also indicate the timeframe as to their final outcome. I am sitting with damaged stock, not knowing where to go and what to do as your claims department does not give me sufficient info as to make an informed business decision. If you cannot assist in your claims department, please provide me with a name & contact email so that I can follow up from my side as the communication process from Dotsure’s side is very poor and uninformed. Do I get the opportunity to reinstate my policy with Dotsure? Do I go find insurance somewhere else? This is what insurance do, give their clients the best possible advise to make an informed decision. Up until today, I have not received this type of advice.

PLEASE, your kind attention and feedback will be greatly appreciated.

Kind Regards