Worst service

I'm currently disgusted by the service or non - service thereof I have received from Dotsure. I had a car accident on Saturday morning 10/11/2018, when I called I was given a claim number and advised that Lindokuhle Maqolo will be in contact with me. She never did, Sunday I called again was told that she is busy she will get back to me of which she didn't. Called again on Monday was given the same story and behold she also didn't come back to me. On Tuesday I called again was advised that she is busy she will get back to me, I refused to drop the call as I wanted service until I was put through to her. We spoke told me to get back to her on Wednesday, Guess what even now she hasn't come back to me. Called today in the morning asked to speak to her was advised AGAIN she is busy will get back to me. I requested to speak to her manager and I was told the manager is also busy will get back to me. its been more than 4 hours the manager hasn't got back to me. Now I ask myself what kind of business is Dotsure running? Its all well when the client is still paying but when its time to get the service for what you paying for, they duk and dive. I was told on Wednesday they not going to pay for the towing of the car and the storage at the towing company's building as they don't work with them. The costs have escalated and if Lindokuhle got back to me on Saturday I would've released the car and sent it at the insurers preferred Tow. Can somebody get back to me regarding this matter. the insurance is there to give me peace of mind when unforeseen events happen but so far what I got from Dotsure is a HEADACHE.