lS
lezanne S

1 reviews | Active since Dec 2012

19 Jan 2023, 11:52

Worst Medical aid ever

Worst Medical aid for your puppy ever!!!

On the 16th of November 2022 I registered my puppy with Dotsure to make sure she will be fully covered by the time we get her, she was under 8 weeks so could not make payment yet as you can only make payment when puppy is 8 weeks, unfortunately 2 days after we got her, she was rushed to hospital, 4 days later in hospital and with a R12000 claim, Dotsure has excuses why they are not refunding us, the vet send them a letter stating that they also do not know what caused it, so Dotsure made their own assumptions that it must be an illness because they only cover a illness after 30 days even though I registered on the 16th of November I will never use them and no one else should

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Replies (1)
dotsure.co.za
dotsure.co.za's reply19 Jan 2023, 13:36
Official
Hi  lezanne, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za