Worst insurance I have ever had to deal with

Giving zero stars is not an option otherwise I would have.

Low premiums and excess busters etc etc. Its a trap. I have had 2 unfortunate events at the end of last year. Both claims left a very bad taste in my mouth.

First was a motor accident which was not my fault. Quoted repair work was R26,584.62. Dotsure / Oakhurst paid me R10,877.99 leaving me with a R15,706.63 shortfall.

My second incident was due to the heavy rain in early December in Gauteng. A landslide hit my house. It made the front page news in Pretoria. I am only insured for home content through dotsure.co.za, so I am not even talking about my structural damage here.

A mud slide and retaining wall came bursting down hill through my windows into my house. As you can imagine, rocks, mud and water everywhere. I claimed actual amounts on items that were destroyed. Where items were old, I claimed for second hand values. Some items more valuable than others.

The amount of damages I suffered on my home content is R77,529. I was paid out R27,588 leaving me with a R49,941 shortfall.

Small town company with very bad customer service. Throughout both claim processes I had to phone / email the whole time to find out how far the process is. They only phone you to inform you of the claim outcome. Wow, the outcome. The outcome of my experience with dotsure.co.za / Oakhurst Insurance is to move my portfolio ASAP.

Claims adviser, Judy Rabie.

Gustav Dippenaar