Worst Insurance company

I am feeling disappointed, angry and frustrated. On the 6 May 2022, one of Dotsure client bumped into my car, since then I have been trying to communicate with Dotsure, I GIVE UP ON THEM, I have to say THIS IS THE WORST SERVICE I HAVE EVER RECEIVE FROM AN INSURANCE COMPANY. no empathy, no communication and actually they don't seem to care, Even today...this insurance never answer their calls neither reply to emails i sent or just an update. 0n the 18th August 2022, I submitted all document as they have accepted liability on the claim and I was told within 30 working days I will receive the funds to fix my car, today is the 28th September 2022 and no funds into my account, 30 working days has passed. I am not sure what else i really need to do.. i have sent emails to several people , tried phoning. No luck