Worst experience with Dot-unsure

So, your consultant called me to offer me an extended warranty policy. I informed them that I already have one in place but is expiring at the end of June. She then convinces me take theirs instead of renewing the one I’m currently using. She also says because I have a policy currently, I won’t have to undergo the 60 days waiting period. Cool, I agreed to take the policy. Later that day I received policy documents. On June 30, I call to check whether all was still well, I’m now told that I’ll have to undergo a 60 days waiting period. HOW? Now I didn’t renew my policy on time because of this unprofessional Dotsure. Now I’m going to have to start from scratch looking for another insurer.