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Jackie S

1 reviews | Active since Feb 2021

23 Jan 2025, 13:44

Worst experience

I’ve been with the Dotsure since 2022 and my First claim was declined in 2025. I won’t recommend anyone to ensure their assets with this company. You pay all sorts of access busters and they never work for you. I guess this is exactly how they conduct their business. And also their Smartbox Telematics is worse and very inaccurate. Wrong location system takes forever to locate the vehicle. I received an alert saying I was traveling 234km/h only to find that I was in possession of the vehicle in question driving 80km/h. I am definitely looking forward to leaving this company

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Replies (1)
dotsure.co.za
dotsure.co.za's reply23 Jan 2025, 14:37
Official
Hi Jackie, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za