WORST EVER

Registered a warranty claim, had to provide so much documentation for a basic claim. I called and asked what else is needed before I leave the city but nobody got back to me as they said they would. Finally someone called back the next day asking for more documentation, which I sent. Later the day they said they could not find it so I had to resend it again. All this for a basic mechanical claim for just over 3k. Of course next day claim is rejected due to the fact that the car has not suffered a mechanical failure. So this is what they expect to happen for my claim to be approved for a CV joint critical part of the suspension. The component must fail before they will replace it, so I basically need to drive my car until it breaks on the freeway and I cause more damage than anything else. I literally took my car in to be checked and the part is in critical condition and can fail at anytime. It was recommended by the RMI workshop that the car not be driven as the part can give in anytime and needs to be replaced. THAT IS A FAILURE of the part or do you want me to cause an accident and hurt myself and others before you do anything. How logical are you, clearly you dont know how a car works. When I explained this to the consultant all that was said was sorry for the inconvenience. I should drive the car get into an accident then you can pay for a CV joint on a written off car because thats what you want to happen. Won't recommended they have no sense of logic.