WORST CUSTOMER SERVICE EVER!!!

On the 14.02.2015 I joined Dotsure. They advised me that the policy I was taking meant that I have to have a tracker installed in my vehicle. They advised that Dotsure will pay for the installation as well as the monthly costs. On Monday (02.03.2015) Netstar debited my account. On Tuesday (03.03.2015) I called to find out why and nobody could give me an answer, they said that they will investigate and get back to me before close of business yesterday (NOBODY CALLED ME BACK). I called again this morning and requested to speak to a manager, but was advised that there are no managers in the office (WHAT A LIE!!!) I eventually managed to speak to someone @ Netstar who advised that the problem was indeed on their side and that the money will be refunded to me in 20 WORKING DAYS!! THIS IS COMPLETELY UNACCEPTABLE. YOU WERE QUICK TO DEBIT ME AND NOW THAT YOU HAVE TO PAY THE MONEY BACK, IT IS A PROBLEM AND I HAVE TO WAIT. I WILL NOT REFER ANYONE TO YOU FOR A QUOTE IF THIS IS THE SORT OF SERVICE THAT YOU RENDER TO YOUR PAYING CLIENTS!! THIS WHOLE THIS IS SO DISGUSTING, THAT I AM EVEN CONSIDERING CANCELLING THIS POLICY... I WANT MY MONEY BACK IN MY ACCOUNT BEFORE CLOSE OF BUSINESS TOMORROW!