WORST CLIENT SERVICE EVER!!1

last year around August after i had taken my car for service at Kia Alberton which i paid cash, i was then told by sales manager that he will let some insure to call me so that i can extend my service plan. few days after i then got a call from Dot sure assuming its the people he was reffering too. i spoke to some colored guy and i was specific to what i wanted i even mention it on the call. On the 18th of May i took my car to Kia Alberton for a service due, to my surprise i was told that its a Warranty policy not Service plan, i was soo frustrated i requested a call recording because my car was stucked , i spoke to Christina requesting to a manager she transfered me to Jason who promised to get the recording before the end of the day which was last week Thursday today its Wednesday almost a week , yet no responce