1 reviews | Active since Jul 2018
Worst claims handler ever!!!!
My first experience with DitSure. I lodge a key claim on the 20/07/2018 and i was told and recieved the SMS stating that my “claim advisor handler” will be Mariska Brits, Not even a sindle day Ive recieved a call from her and when I phone shes always no where to be found. Up untill now I dont know what the way forward. On the 31/07/2018 I phoned in again I coulding get hold of her so I was again helped by someone else and he advised that by the end of the next day I should get feedback about my claim but I havent, Please Help this waiting is enough now.
Dear Mduduzi
Thank you for contacting us.
We apologise for the inconvenience caused.
We have referred your complaint to the relevant department to urgently assist. A consultant will be in contact you shortly.
Please do not hesitate to contact our Resolutions department for any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team
Dear Mduduzi
Thank you for contacting us.
We apologise for the inconvenience caused.
We have referred your complaint to the relevant department to urgently assist. A consultant will be in contact you shortly.
Please do not hesitate to contact our Resolutions department for any further queries regarding the matter.
Yours sincerely
Dotsure Resolutions Team
Dear Mduduzi
We confirm that your claim went through the standard verification process in which facts are analysed and the terms and conditions of your agreement are looked into. This process is necessary to ascertain if the claim is valid or not.
It is fair to acknowledge the fact that you as a client need to be kept informed throughout this process. However the claims division is a call centre. If your claim handler is not available to take you call, the call goes on a hunting line system where an available consultant will take the call to assist you.
We confirm that your claim was finalised and the outcome communicated to you.
We sincerely apologise for any inconvenience this process might have caused, and trust you find the above in order.
Dotsure Resolutions Team
Dear Mduduzi
We confirm that your claim went through the standard verification process in which facts are analysed and the terms and conditions of your agreement are looked into. This process is necessary to ascertain if the claim is valid or not.
It is fair to acknowledge the fact that you as a client need to be kept informed throughout this process. However the claims division is a call centre. If your claim handler is not available to take you call, the call goes on a hunting line system where an available consultant will take the call to assist you.
We confirm that your claim was finalised and the outcome communicated to you.
We sincerely apologise for any inconvenience this process might have caused, and trust you find the above in order.
Dotsure Resolutions Team