Worst claim process ever

I would not recommend dotsure to anyone, firstly the process is tedious, all my documents were submitted upon submission on 13th June till now my claim is not paid. i was told my service history page is not clear and I must resubmit, it was done and still, there is no response. I have to deal with Abongile Khiva, who kept asking for the same documents 3 to 4 times, telling me about speaking to the backend to resolve this issue, with no success. my car has been stuck at Audi since Monday, this is the worst service my wife and I ever experienced. Such poor service is unacceptable, it is great when they deduct premiums but not good when they have to payout.