Worst car insurance experience

I have taken insurance with dotsure in Dec 2023 and included car hire. Unfortunately I was in accident and the car needed some repairs. Upon enquiring about a courtesy car I was told it is only dispatched once the claim is approved. Claim approved two weeks later, now when I ask about the courtesy car apparently they can't see the cover on my policy... This is the worst service I have ever received from a vehicle insurance company. Three weeks in I am careless and no one can tell me what happened to my car hire cover. Dotsure should stick to animal insurance, I would not recommend Dotsure to anyone unless they enjoy inconvenience that will cause disruption in their lives should they have to to claim....