Worst assistance ever

I tell you getting emergency assistance with dosure is like waiting for the ocean to dry. For you to get someone to talk to it take 20,Min while you busy waiting then you wait another 30 to be allocated for assistance then another 30min before the driver calls to ask your location then another 20,Min waiting for them . It's been an hour and m still waiting for assistance. If you don't believe me check ticket 0722 I've been waiting since 4.30 for assistance. Now m even thinking of asking someone to try and assist me since my insurance is always taking a chill pill when I need help but they always ontime for debit order. There is no app the AA app is Sooo not user friendly I just wonder if it's really worth it being with dotsure