MG
Malebogo G

1 reviews | Active since Jan 2020

05 Feb 2020, 12:03

Words cannot fathom how hurt I am by DOTSURE ....Drained is an understatement.

16 days later.I still don't have my car or any courtesy car.ATLEAST IF THEY HAD SOME DECENCY OF UPDATING ME ABOUT THE PROGRESS OF MY CLAIM.That is all I ask for.Some little bit of RESPECT.That is all I ask for.Till now I am told the management is handling it.I do not have any car or courtesy car to go to work while this delayed process is taking place.I am emotionally drained from this experience.I WILL NEVER,EVERRRR advise any family or friend of mine to take this insurance.This is my second post on Hello peter.I asked the Ombudsmen to intervene,not even that got DOTSURE staff moving.I AM HANGING THE GLOVES.THIS INSURANCE HAS SHOWN ME FLAMES.I GIVE UP.If I was still high school the heading of my essay was going to be LEFT IN THE BUNDUS ALONE BY DOTSURE.This experience DID HURT ME EMOTIONALLY.I AM NOT OKAY AT ALLLLL.JUST TO UPDATE NJEEE is a problem even after I stated tge car is my only mode of transport to work,in the Bundus,100+ km away from where I stay.I wonder if calls are really recorded,can the management atleast attempt to listen to the way I have been taken from pillar to post and have mercy.. DOTSURE....MY WORST NIGHTMARE

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Replies (2)
dotsure.co.za
dotsure.co.za's reply05 Feb 2020, 12:15
Official
Hi Malebogo,

Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and will be in touch with you to investigate this matter further. 

Thanks, dotsure.co.za 
MG
Malebogo G's update05 Feb 2020, 12:21
Reviewer Update
This is the same reply I got days ago and nothing has been done.I don't even believe this automatic reply message.YOU GUYS HAVE WON...I HAVE LOST....An update will be enough...thats all....