Wholly *********** management

This is the second time I've had numerous problems with a claim. Last time took 3 months to complete because of cost cutting and their cheap assessor bricking my sensor CPU by not taking it to the proper dealers. This time its going on 4 months. Quotes takes ages to approve and I have to follow up myself or Dotsure takes a WEEK to approve THEIR panelbeater quotes which is done piecemeal. Finally, after 2 months of this at their panelbeater the car is repaired but they still await some approvals from Dotsure. I don't see why my car is being held for ransom for 3 days now. I call Dotsure, they put me on hold and eventually cut the call. They call me back to update me, put me on hold and then ask me why did I called them. I call and ask for a supervisor and nobody is available. No response now from them for 2 days. The panelbeater and I have emailed and called numerous times. It's like dealing with Eskom or worse, SAA, where the pilot asks you for directions to Cape Town. Shockingly bad case management. Just release my car please - this is a claim from February. You cannot now undo the repairs done or smash it because your comprehensive insurance department can't do responsive admin for MONTHS with your OWN panelbeater!