vV
vorsterz V
1 reviews | Active since Mar 2017
28 Oct 2021, 17:29
Where has Customer Service gone?
In October 2021 my policy was moved from Hollard (PAWS24) to Dotsure with less benefits, but at least the commitment that the premium will remain the same. Low and behold, in my very first month as a Dotsure customer on this policy I get a notification that my premium will be increased from December 2021. The Dotsure response is "Sorry for the inconvenience, but we are aligning premiums with Dotsure assessed risk profiles"! I've been a Customer for one month, and already treated like the Customer does not matter at all, and commitments made are irrelevant. Not sure I will remain at Dotsure!
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dotsure.co.za's replyOfficial
29 Oct 2021, 09:39Hi Annelien,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply29 Oct 2021, 09:39
Official
Hi Annelien,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za