When I am reading the policy document, I don't find the clause that says if I am having an existing warranty with other company there will be no waiting period and that if I need towing my car will be towed without me paying cash for towing instead here

Hi Sifiso, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za