JP
Jonathan P
1 reviews | Active since Nov 2011
11 Dec 2018, 08:31
Whats happened to Dotsure SERVICE
I had previous insurance with Dotsure & the service was great. So when I got another car I went straight to Dotsure. VERY DISAPPOINTING. It seems as its run by the consultants as being messed around for a week I was blocked from speaking to a senior person / manager. Conclusion Dotsure managers are to good to talk to their clients, they don't care, just pay your premium or the consultants block you so managers don't know what is l happening. Very disappointing as I was looking forward to the great service I received previously.
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dotsure.co.za's replyOfficial
11 Dec 2018, 08:54Dear Jonathon
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team
dotsure.co.za's reply11 Dec 2018, 08:54
Official
Dear Jonathon
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Dotsure Resolutions Team