RS
Rolanda S
1 reviews | Active since Jul 2026
06 Feb 2019, 09:23
:-((((( WHAT ARE YOU DOING????
THE WORST SERVICE I HAVE EVER RECEIVED!!! BEWARE - ALL NICE WHEN YOU APPLY BUT WHEN YOU ACTUALLY CLAIM YOU NEVER RECEIVE THE PAYMENT. JUST BEEN INFORMED MY CLAIM HAS BEEN CANCELLED AFTER EMAILS SENT AND THEY REPLY ON IT STATING THEY DIDN'T RECEIVE THE DOCUMENTS. EVEN SHOULD THEY HAVE NOT RECEIVED IT - NO COMMUNICATION OR PHONE CALLS TO ASSIST THE CLIENT! CANCELLED EVERYTHING NOW, WILL NEVER USE THEM AGAIN AND WILL NEVER REFER SOMEONE. I WILL CONTINUE TO THE OMBUDSMAN FOR FURTHER HELP.
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Replies (2)0
Replies (2)
dotsure.co.za's replyOfficial
06 Feb 2019, 09:58 Dear Rolanda
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's reply06 Feb 2019, 09:58
Official
Dear Rolanda
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Dotsure Resolutions Team
dotsure.co.za's replyOfficial
25 Feb 2019, 11:43Dear Rolanda
We refer to your complaint logged on Hello Peter dated 06 February 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 20 January 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement, however, cancelled due to no documents received.
Records confirm the claim was instituted on 23 January 2019. We confirm that the Insurer sent you an email to your email address ‘***’ on 24 January 2019, informing you that they require further information within seven (7) days from receipt of their email to finalise the claim.
We confirm the Insurer adequately updated you. However, you have failed to furnish the Insurer with the requested information within the seven (7) day grace period offered to you. As such, your claim was cancelled.
Should you wish to proceed with the abovementioned claim, kindly furnish the Insurer with the outstanding documents or contact your Claims Handler.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department
We refer to your complaint logged on Hello Peter dated 06 February 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 20 January 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement, however, cancelled due to no documents received.
Records confirm the claim was instituted on 23 January 2019. We confirm that the Insurer sent you an email to your email address ‘***’ on 24 January 2019, informing you that they require further information within seven (7) days from receipt of their email to finalise the claim.
We confirm the Insurer adequately updated you. However, you have failed to furnish the Insurer with the requested information within the seven (7) day grace period offered to you. As such, your claim was cancelled.
Should you wish to proceed with the abovementioned claim, kindly furnish the Insurer with the outstanding documents or contact your Claims Handler.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department
dotsure.co.za's reply25 Feb 2019, 11:43
Official
Dear Rolanda
We refer to your complaint logged on Hello Peter dated 06 February 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 20 January 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement, however, cancelled due to no documents received.
Records confirm the claim was instituted on 23 January 2019. We confirm that the Insurer sent you an email to your email address ‘***’ on 24 January 2019, informing you that they require further information within seven (7) days from receipt of their email to finalise the claim.
We confirm the Insurer adequately updated you. However, you have failed to furnish the Insurer with the requested information within the seven (7) day grace period offered to you. As such, your claim was cancelled.
Should you wish to proceed with the abovementioned claim, kindly furnish the Insurer with the outstanding documents or contact your Claims Handler.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department
We refer to your complaint logged on Hello Peter dated 06 February 2019 and wish to respond as follows:
You had a claim for an incident that occurred on 20 January 2019 under your Dotsure Pet Insurance Policy which was authorised for settlement, however, cancelled due to no documents received.
Records confirm the claim was instituted on 23 January 2019. We confirm that the Insurer sent you an email to your email address ‘***’ on 24 January 2019, informing you that they require further information within seven (7) days from receipt of their email to finalise the claim.
We confirm the Insurer adequately updated you. However, you have failed to furnish the Insurer with the requested information within the seven (7) day grace period offered to you. As such, your claim was cancelled.
Should you wish to proceed with the abovementioned claim, kindly furnish the Insurer with the outstanding documents or contact your Claims Handler.
We trust you find the above in order.
Kind regards,
Dotsure Resolutions Department