Was too good to be true it seems...

Was too good to be true it seems. I have had great previous experiences with dotsure in the past but it seems it was just a matter of time before you showed me that you can also just be like any other insurance company out there. Bad service and poor communication with no care of how you affect your clients. I submitted a very valid claim for an emergency procedure after our dog was bitten by another dog. This is exactly the reason why people have pet insurance! For cases like this. But you decided to only pay out less than half of the claim and reject the rest. No reason given, no phone call or email or SMS. No communication of any form! I must just somehow accept that you are not fulfilling the main reason that I pay dotsure for every month. I phoned your call centre yesterday to try and figure out what was going on and after countless different options, finally got to speak to the right person who turned out to be the wrong person. I was promised feedback yesterday but I was ignored again it seems. No feedback and still don't know why you would reject a claim like that. You are pulling the same sh*t that all the other companies do to their clients. Strongly considering deleting all the previous positive reviews I did for dostusre and also looking elsewhere for pet insurance. I want to know that my dogs are actually covered in cases of emergencies. But let's see if you actually deal with this the right way first