sS
skosank S

1 reviews | Active since May 2016

26 May 2025, 12:50

Was bul**** and not paid because im ******** of their english terms.

i had a extended warranty for my car and when it broke i was told that the damage was caused by a part that is not covered and so they rejected my claim nor they refused to give me ombuds contacts so that i can report them. they told me to exhaust their internal processes that which could take months and month and how can i be confident if i already didnt understand simple english terms of refefence for their cover.

so i thought i was covered only to be bul**** and told to walk away because i cannot read english but they saw me fit to cover so they could make money with my ignorance.

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Replies (1)
dotsure.co.za
dotsure.co.za's reply26 May 2025, 17:07
Official
Hi Khuwa, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za