Warranty Claim just cancelled without my knowledge

What a joke firstly without even checking I was told that my claim will not be paid and I guess after that no one even bothered to look at, was advised that Feb debit order was unpaid provided my bank statements to show that there was no unpaid debit order for February dot.sure just did not deduct.They only deducted for March and I even went to my bank to ask if their debit order was not stopped and it wasn’t. What I hate the most is being asked to provide all evidence which I and Kirsty told me she escalated to her manager and then she never called me back with feedback. I was the one who had to call every time until Wendy told my that the claim was cancelled without my knowledge,if you are not going to pay was I not supposed to be informed as a client rather by just hearing towards the end of the day that the claim was cancelled,at least have decency to inform the me so I know you not going to pay.My airtime is now finished been calling yesterday and today with no assistance soooo disappointed the service is not there at all….

I am still waiting for feedback ☹️☹️☹️