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andile P
1 reviews | Active since May 2015
10 Feb 2024, 13:14
Warranty car claim
Last week I wrote a review with the hope that someone will contact me to resolve my claim, however I was wrong. I was promised that someone will call me and till to date, I have received no call or email. My claim was not closed as I have not received the decline email or letter. I wanted to dispute since what I was promised is not fulfilled. I am disappointed.
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Replies (2)
dotsure.co.za's replyOfficial
10 Feb 2024, 13:15Hi Andile, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply10 Feb 2024, 13:15
Official
Hi Andile, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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andile P's updateReviewer Update
10 Feb 2024, 13:37This is exactly the reply I received last week and no one has bothered to contact me and resolve my issue. You are just collecting the premium however not willing to deliver the service. I disappointed and I have lost faith in you.
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andile P's update10 Feb 2024, 13:37
Reviewer Update
This is exactly the reply I received last week and no one has bothered to contact me and resolve my issue. You are just collecting the premium however not willing to deliver the service. I disappointed and I have lost faith in you.