Vile and disgusting service from Dotsure!!

I have insured my household items and car with dotsure. Monday morning I realized my geyser had burst and called them to make an emergency claim. They promised a 24 hour response but still my geyser is not fixed. Claim number QUAQ***. They sent someone to come take photos of the geyser and leave without repairing the geyser. What disgusting service from this insurance cover. Why send people out for investigation instead of replacing the geyser. I was told to pay excess of R1000 but they left without fixing the geyser. These companies fail to honor their agreements because the know we have a toothless ombudmans, they treat us poorly and give us inferior service. Stay away from this company, I am so disappointed. No one bothered to call and follow up with me on the final outcome. Infuriating situation as I am without hot water in this winter. There's no investigation when debting my account but come claiming time it must be this cumbersome process.