HS
Henko S
1 reviews | Active since Jan 2022
22 Sept 2023, 06:24
Very very poor service.
Its been more than a week. I have called led twice and been told you will get back to me on my claim. I have been with dotsure for quite a few years and never has the service been this poor. Your turn around time use to be 2days tops before getting a call about a claim and a resolution shortly there after.
Helpful (0)
Replies (5)0
Replies (5)
dotsure.co.za's replyOfficial
22 Sept 2023, 08:59Hi Henko, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply22 Sept 2023, 08:59
Official
Hi Henko, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
HS
Henko S's updateReviewer Update
22 Sept 2023, 14:22Will this also take another week?
I am pretty shocked on how the service has degraded since my last claim experience
I am pretty shocked on how the service has degraded since my last claim experience
HS
Henko S's update22 Sept 2023, 14:22
Reviewer Update
Will this also take another week?
I am pretty shocked on how the service has degraded since my last claim experience
I am pretty shocked on how the service has degraded since my last claim experience
HS
Henko S's updateReviewer Update
28 Sept 2023, 08:21Its been another week.
I have phone twice again about my claim.
What is going on with dotsure how is your service this bad.
Everytime i call i get told my claims handler is busy and will call me back.
I have phone twice again about my claim.
What is going on with dotsure how is your service this bad.
Everytime i call i get told my claims handler is busy and will call me back.
HS
Henko S's update28 Sept 2023, 08:21
Reviewer Update
Its been another week.
I have phone twice again about my claim.
What is going on with dotsure how is your service this bad.
Everytime i call i get told my claims handler is busy and will call me back.
I have phone twice again about my claim.
What is going on with dotsure how is your service this bad.
Everytime i call i get told my claims handler is busy and will call me back.
HS
Henko S's updateReviewer Update
10 Oct 2023, 19:41Still nothing from dotsure.
Service has gone to the gutter since I joined.
I have never had issues with you guys before, what went wrong this time.
Service has gone to the gutter since I joined.
I have never had issues with you guys before, what went wrong this time.
HS
Henko S's update10 Oct 2023, 19:41
Reviewer Update
Still nothing from dotsure.
Service has gone to the gutter since I joined.
I have never had issues with you guys before, what went wrong this time.
Service has gone to the gutter since I joined.
I have never had issues with you guys before, what went wrong this time.
HS
Henko S's updateReviewer Update
12 Oct 2023, 06:36Yet again nothing happening another week has come and gone.
Still nothing from you
Still nothing from you
HS
Henko S's update12 Oct 2023, 06:36
Reviewer Update
Yet again nothing happening another week has come and gone.
Still nothing from you
Still nothing from you