VERY SAD

Hi Team Take note I received a call from Aphiwe this afternoon and she advised me her Manager declined this claim because she report from Ford stated that the turbo needs to be changed and she then went further on to say that I need to repair this first and then come back to them again according to her Manager. My response was the following, I work for a corporate company and what was the reason for me taking these policies ? Is to make sure when I have issues with my car , I know I'll be covered. Am I going to be treated like a citizen who doesn't know his rights. I further went to say I want Aphiwe to send me an email stating the above and copy her Manager on it. Note I will then escalate to the Ombudsman and Helo Peter and make sure you guys at Dot sure treats customers with dignity and respect and I will be the voice of the other customers as well. I further know and we know this for a fact , when u claim with any company they will always find a loophole to mess your life and this needs to stop and it will stop today.

27 June feedback below,

I have called DOTSURE now and spoke to Fornique and she advised she will call me back now. Spoke to Michael Kritzinger and Dotsure and we waited on the line for a Manager to call me back and the Manager was busy and she advised she will call back Louis Stander. In the interim Michael advised me to copy the *** as this will form part of escalation but Loius will call me back. @ Aphiwe , please expedite the above ,

Now ford wants to release my car and charge me per storage R150 per day...

Kindly note the diagnostics fee of R2530.00 needs to paid upon collection

CAN SOME ONE FROM DOTSURE HELP !!!