Very rude consultant

I've been a very loyal customer to Dotsure for some time now and I've had the best experince so far. Very friendly consultants and very quick turnaround with my claims. I really think Dotsure is the best when it comes to insurance and that's why they were the first I thought of when I got my new car. But today I experienced rudeness from Barbie who is handling my home concent claim. I submitted my documents and pictures that were requested from me and called to check if they were recieved, as the lady I spoke to on Monday said that she will put a note for Barbie to call me back when they are recieved. When I called today, I asked to be transfered to the claims department and I waited atleast 8 minutes on the line to speak to someone. When someone eventually answered, their tone was very rude and I was asked if I could be helped? . Stunded by the manner in which I was being asked "how can I help you?".. I took a while to answer. I rep**** with "I'm calling to follow up on my claim". She rep**** so rudely to me that yes she's busy with my paperwork and will get back to me. I didn't even know if she knew who she was speaking to as my name wasn't even asked. I had to ask who am I speaking to, because she didn't even introduce herself. I am very disappointed at the tone and the manner that Barbie addressed me