Very Poor Service / ***********

<p>Firstly the portfolio managers do not respond to e-mails send to them. A debit order with the wrong amount was twice submitted by Dotsure.co.za, to my account. The first debit order was reversed by me. I then requested a manual debit with the correct amount to be submitted to my bank account. It took six (6) working days for the debit order to go through. And it was still for the wrong amount. Now I have to wait five (5) working days for Dotsure.co.za to rectify there mistake. To a refund.</p> <p>They never call back with feedback on the query. I had to phone them every time to enquire why the debit order has not gone through. Sometimes up to three times a day.</p> <p>This is very poor service as well as poor customer service. If it is so difficult to pass the correct debit order, what is going to happen when I have to submit a claim……..</p> <p> </p>