VV
Vanessa V
1 reviews | Active since Jun 2019
14 Oct 2024, 10:42
Very poor service
I tried to make a claim but in more than a week no one contacted me about processing the claim. Agents received my claim and pass it on to a claims handler that never contacts you
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Replies (2)
dotsure.co.za's replyOfficial
14 Oct 2024, 11:25Hi Vanessa, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply14 Oct 2024, 11:25
Official
Hi Vanessa, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Vanessa V's updateReviewer Update
14 Oct 2024, 20:59Contact was made and hopefully all will go smoothly now
VV
Vanessa V's update14 Oct 2024, 20:59
Reviewer Update
Contact was made and hopefully all will go smoothly now