AB
Adri B
1 reviews | Active since Dec 2019
13 Jul 2021, 18:50
Very poor customer service and unable to cancel subscription
Very poor customer service. Emails and messages on website are being ignored completely. Very difficult to cancel the policy subscription, have been trying for half a month (debit order has since been deducted) and still nothing. Different agents send emails to say that they will contact me within 24 hours but it never happens. Very unprofessional. Would not recommend.
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Replies (1)
dotsure.co.za's replyOfficial
14 Jul 2021, 08:18Hi Adri,
Thank you for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply14 Jul 2021, 08:18
Official
Hi Adri,
Thank you for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za