SM
Siyabonga M
1 reviews | Active since Jun 2019
16 Jul 2021, 12:09
Very poor customer service
I have registered a claim and up to date my claim is still hanging and no one is in contact with me as to what's the way forward. The claim was registered on the 1st of July 2021 claim no. ***. I have to make calls to do follow ups and the answer I get is that "we have sent a mail to Isack Williams to give you a call" up to date I have not received any call from Isack Williams for the past two weeks.
Please advise on a way forward as I have never experience such poor service when I was with Hollard.
Helpful (0)
Replies (1)0
Replies (1)
dotsure.co.za's replyOfficial
16 Jul 2021, 12:48Hi Siyabonga,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply16 Jul 2021, 12:48
Official
Hi Siyabonga,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za