AT
Allison T

1 reviews | Active since Nov 2018

07 Nov 2020, 12:05

Very impressed

I would just like to say that I am very impressed with the service from Dotsure - Last month i emailed them and they responded right away, I didn’t expect them to be so quick and efficient and therefore I was not available to take the call. I then got busy and forgot about my query.

Today I went on the website and started an online chat - The consultant responded within a few minutes telling me someone would call me. Not even 10 minutes later and I received a call from Caitlyn Kelton. She was very professional and helpful and she spoke clearly. She seemed interested, not only in offering a service but explaining why it was best for me to remain on a good cover for my pet.

I enjoyed my experience and will recommend your company :) and I really wish that all companies provided such excellent service. Maybe Dotsure needs to provide some training for South Africa employees of all companies.

Thank you for your assistance :)

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Replies (1)
dotsure.co.za
dotsure.co.za's reply09 Nov 2020, 08:02
Official
Hi Allison,

Thank you for the great feedback! We are over the moon about your awesome experience with us and look forward to continuously impress you with the service you have become accustomed to from the most trusted insurance company in South Africa. We'll share the compliments with  Caitlyn as well. ;-) 

The dotsure.co.za family