Very Dissatisfied

I have been with dotsure for almost a year now. I left my previous insurer due to lack of transparency. I have been singing praise for dotsure until recently. I received amendment on my insurance premium. When i called i was told that due to my driving behaviour, my insurance increased-When I told the agent that i didn't know this he then told me i was informed - if i knew this why would I deviate especially during COVID-19 where i am already struggling to make ends meet? I then told him that a warning could have been sufficient to which the reply was that - u guys send out a driver discount sms alerting drivers about the bonus, why not tell people that u running a risk of increasing your premium due to driver behaviour? . I was well aware of the driver discount, but no one told me about the increase in premium. This something i cannot afford, but not only that i use to love the transparency however this has changed as i loved Dotsure as i proclaimed to all the people that i emcouraged to switch to dotsure that this insurance company takes care of its people.

How wrong was I.

Very disappointed in this insurance company. This now forces me to have to find a different insurer.