Very dissatisfied

I am incredibly upset by the service I have received from dotsure. I tried to cancel something immediately after speaking to them on the phone via email. They opened a ticket for me saying the cancellation is underway and I will receive a phone call within 24 hours to confirm cancellation. When they did try and phone me I was unavailable (at work and in meetings, unable to take a phone call). They called me back 3 days later and told me they cannot refund me the device (which has still not come off of my bank account) because it’s too late now? Nowhere on any of the communication that I received was it mentioned that this had to be cancelled via a call. People are busy and in meetings and cannot always take a phone call. They refuse to fix their mistake.

I will no longer be continuing my insurance policy with Dotsure after this terrible experience. I will be taking my business elsewhere.