Very disgruntled customer!!

I reported via the Dotsure portal that the Telematics website was having an issue on 18/05/2018. It was a critical issue in that - the "park vehicle" sms facility was not working. Anyone who uses the facility will realise the importance of this matter!!

I also reported that both my & my son's account was having the same issue (I have Power of Attorney over his account) so I assume it is a fault across the board, not just my vehicle.

It is today 31/05/18 and this matter has still not been resolved. Sending messages via the Dotsure/Oakhurst insurance website does not work either.

Perhaps they choose to ignore my messages because I have found numerous issues with using their services - I am now probably branded a "troublesome customer" ??

The device that they supply to you as a new client is assumed to be brand new - however I have had the Dotsure Smartbox/Telematics device replaced 4 TIMES on my vehicle because I have personally picked up issues that Dotsure have no clue of. When I contact Netstar direct with my issues, they redirect me to Dotsure since I am a Dotsure client - so basically, I am getting the run-around.

Most disappointed with the customer service received from Dotsure/Oakhurst Insurance.