Very disappointing, actually sad.

They have absolutely no compassion. They pretend they do but in same breath just want to postpone the claim till everything is over, which can take days or weeks. Will be weeks actually.

Here is the story: About 3 weeks back my car burned down next to the road, me and my brother in law where on our way to Springs when car started giving trouble. Next thing we knew car was burning. There where alot of people on the scene, some even before it started burning. (The car was also in an accident like 3 months ago, but was fixed)

The investigator was here in Gauteng from George and met up with my brother in law and did all questions and so on (obviously making you feel like you done it on purpose). Now, I couldn't meet up that day, im in and put of hospitals as I have a very high risk pregnancy.

Last week he said he will do the interview telephonicly as i am on bed rest. I was willing to meet a colleague that he said can meet me or do zoom. Then he said they will rather do it over phone next day, just to get a call saying plans changed yet again and will now not do it that way but he will be here again this week. So we decided on today (Monday) after a squirrel about everything. As i really can't wait till everything is over to know the outcome.

Unfortunately I ended up at hosp again, they are monitoring me and especially the baby as she had a few heart rate drops, so we are trying to keep her in as long as possible but have to watch that she doesn't goes into distress.

Anyway, I can't miss this interview so I said will try my best to make plan (bribe them) to let me go outside as nobody is allowed inside maternity ward or even try and discharge myself if I have to, knowing I'm taking a big risk. Well its not that easy to convince them but unfortunately insurance doesn't care, they still expect to do the meeting that way. They already complained at hosp that im on phone to much especially when im on machines for heart rate and so on. They are just going to postpone the whole claim that is already putting so much stress on me. I wanted to meet the colleague last week or even do zoom. Now im at a place where its xtra difficult and can be transferred to another hosp.

Im really disappointed that people have that little remorse. The guy had been nice, trying that we do this meeting, its just that this could've been done last week of kept to the fact that a colleague could see me or phone me.

Im really at my wits end.