Very Disappointed with DOTSURE

DOTSURE CLAIM. Since our claim in November 2023 The left front trye is flat, since the vehicle hasn’t been driven since the initial claim. Each & every time we called Dotsure they have requested more pictures. Yet pictures were sent a number of times. Why didn’t Dotsure ask for ALL the Pictures initially. Thus I think Dotsure is trying not to pay. And we have still been paying the insurance premiums.

Is Dotsure willing to pay for our numerous calls and emails to them?? Is Dotsure willing to lend us a vehicle free of charge till the claim is paid.

I am very unhappy with DOTSURE! Now we have really tried our best with DOTSURE. I won’t rest until it is paid, as we have no vehicle to use since the damages to the vehicle. Each & every time we called Dotsure they have requested more pictures. Yet pictures were sent a number of times. Why didn’t Dotsure ask for ALL the Pictures initially. Thus I think Dotsure is trying not to pay. And we have still been paying the insurance premiums.

Is Dotsure willing to pay for our numerous calls and emails to them?? Is Dotsure willing to lend us a vehicle free of charge till the claim is paid.

I am very unhappy with DOTSURE! Now we have really tried our best with DOTSURE. I won’t rest until it is paid, as we have no vehicle to use since the damages to the vehicle. An assessor came and assessed the vehicle after logging the claim, and Dotsure hasn't yet received any assessor report from the assessor, thus continually asking us for pictures which we have sent numerous times. Each time that Dotsure calls or we call them, they request more pictures and Sisanda Smile states that the license disc picture is blurry and unclear, yet we can view it perfectly.