KB
Kamogelo B

1 reviews | Active since Oct 2019

17 Oct 2025, 23:44

VERY ANGRY WITH DOTSURE. WILL NEVER RECOMMEND TO ANYONE

1. I got into an accident on Wednesday 15 October 2025. When I called the insurance about my accident, no one could locate my policy. 2. I made a claim and submitted all supporting documents same day of the accident and I am not getting any light for progress. 3. There is no sense of urgency in this matter. I have the car hire option for a reason! The verification of my accident can take place while I have a car hired, I am stranded, I’m struggling for transportation to go to work. Dotsure is very quick to debit your account but don’t deliver. I trusted them so much and I regret. I WILL NEVER RECOMMEND THIS INSURANCE TO ANYONE EVER! I saw all the bad records on social media and chose to trust Dotsure. I am done! Zero care!

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Replies (1)
dotsure.co.za
dotsure.co.za's reply20 Oct 2025, 14:59
Official
Hi Kamogelo, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za