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Athi L
1 reviews | Active since Jan 2023
12 Jan 2023, 09:29
Vehicle insurance
In 2021 I bought a Hyundai i20 2018 auto model, and I was insured with Dotsure. I only drove the car for three months then I had an accident and dotsure refused to cover me as the accident resulted to a write off and the car was s****ped and could no longer be used. Dotsure did not settle the payment with the bank and they did not give me a cent and I had to pay for the towing and the s****yard, and I am still paying for the damaged vehicle until today up until 2027 because of the poor service from dotsure, hence if anyone is to come to me seeking for insurance advice, I would strongly suggest against getting covered with dotsure for vehicle insurance.
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Replies (3)
dotsure.co.za's replyOfficial
12 Jan 2023, 09:46Hi Athi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply12 Jan 2023, 09:46
Official
Hi Athi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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Athi L's updateReviewer Update
18 Jul 2023, 12:15Good day, I hope this finds you well. I have been waiting for the response from a dotsure representative but I have not received any call yet to assist me with the above issue. Please contact me on the following number: *** or alternatively drop me an email at ***. Many thanks for your assistance.
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Athi L's update18 Jul 2023, 12:15
Reviewer Update
Good day, I hope this finds you well. I have been waiting for the response from a dotsure representative but I have not received any call yet to assist me with the above issue. Please contact me on the following number: *** or alternatively drop me an email at ***. Many thanks for your assistance.
dotsure.co.za's replyOfficial
19 Jul 2023, 16:48Hi Athi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply19 Jul 2023, 16:48
Official
Hi Athi, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za