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nokwethemba C
1 reviews | Active since Jul 2016
29 Aug 2023, 12:51
Uttlely disappointed
Worst customer experience ever. My claim was rejected due to the damage being related to a power serge. No communication was shared with me regarding this changes as the consultant advised these were changes made in june. For power sergese related issue it now an option that requires additional payment but no one has ever contacted me regarding any changes or if i am willing to pay extra. I have logged a dispute on Sunday i have not receive any feedback or any acknowledgement that my request is even received. i am still waiting for feedback to get direction regarding this matter
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Replies (2)
dotsure.co.za's replyOfficial
29 Aug 2023, 14:26Hi Nokwethemba, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
dotsure.co.za's reply29 Aug 2023, 14:26
Official
Hi Nokwethemba, thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
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nokwethemba C's updateReviewer Update
30 Aug 2023, 21:02The most pathetic service i have ever experience. A consult from dotsure called and advise the benefit changes were sent in july a follow up email suddenly states the communication was emailed in june. My rating has bot been attended to by the company although i have stated my dissatisfaction in the way my claim has been handled. I hope this Tim around my query will be addressed efficiently and I will have someone that will assist in resolving this issue
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nokwethemba C's update30 Aug 2023, 21:02
Reviewer Update
The most pathetic service i have ever experience. A consult from dotsure called and advise the benefit changes were sent in july a follow up email suddenly states the communication was emailed in june. My rating has bot been attended to by the company although i have stated my dissatisfaction in the way my claim has been handled. I hope this Tim around my query will be addressed efficiently and I will have someone that will assist in resolving this issue