Utterly disgusted client.

Hello

Below is the complaint I logged on the Dotsure Website a week ago. To my continued disappointment a week later, I have still not received a response.

How is this treating customers fairly if you provide NO SERVICE at all. Although this is a third party liability claim, I find the service and lack communication unacceptable.

Complaint lodge via website I registered a third party liability claim for the owner of my gardening service phone more than 2 months ago. To date I have not receive any response to the outcome of this claim. Whether or not Dotsure as my insurer will accept liability or not. I was informed by Lydia Victor 2 weeks ago, that it will up to 60days for your management to make a decision even after you received all the requested documentation. Does it really take 60days for your management to make a decision to accept or decline liability?

I was also informed the claim is under investigation. What are you investigating, as nor I or the person who owns the phone was contacted regarding this matter. As your premium paying customer I am kept in the dark, having to fend myself against the person who phone my dog accidentally damaged, as my insurer fails to deliver a service they promised to deliver. I would want an proper update on this matter, not just the matter has been referred to management. Since Lydia informed me 2 weeks ago the matter is with management and I assume since I have not heard from her in 2 weeks the matter is still with management. I want the manager to tell me if he/she require any additional information from myself or the person who owns phone Motchi damaged. I am not a FAN of your company, based on my 1st claims experience and will source a service from another insurer. The service received is shockingly disgusting!