Useless Service

Wow, now I really hate resorting to bad reviews. But my oh my sometimes you just have to. Got my annual policy renewal increase disputed it, Got a lower rate on my schedule. (All fine and well.)

1st month debit goes off no issues amount is correct. 2nd month amount is more, Not the agreed upon amount as per policy schedule. I cancel the debit order and send Dotsure a mail - I have had no response to this ticket by the way, This was last month. This month they have the cheek to load the incorrect debit order again without my consent.

Not really great customer service. Please do resolve this mess as it is completely avoidable.

Edit: They did phone me, Acknowledged the error but then said someone was going to phone me back so they can go through the policy, I explained to the gentleman that it's clearly just a matter of correcting the debit order on their end and that they need not phone me to fix an issue on their end. Now i see the ticket is marked as closed immediately after speaking to the consultant. Shocking.

Edit: They keep closing the support ticket where I respond it is not resolved. Shocking