Useless cover worst service.

Scratched my vehicle and put in a claim for scratch and dent. They told me to send invoice for repairs that was rejected due to the amount being R100 more. Was advised to resend which I did and never got any feedback. Been trying to contact Jonelle wu is the claim handler for a week but she never available. The other consultants say they can’t help me. How does a insurance company jus blatantly ignore you. I should’ve took note of the red flags when joining as I was advised they are useless when claiming. I would not recommend this company to anyone as I will be cancelling my cover.