JJvV
Jessica Jansen van Vuuren
1 reviews | Active since Mar 2022
15 Mar 2022, 14:59
Useless and **********
Dotsure assured me that the removal of my puppies baby teeth would be covered under accident cover before I signed up as it was out of my control. After which they denied it and said that it would be considered an illness. When I asked to upgrade my plan, I was told it wouldn't be covered under illness and only under dental. Then they said that only dental hygiene would be covered and not the operation.
I now have to pay R2000 out of pocket because Dotsure used ********** measures to sell me a policy and ended up being useless.
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Replies (1)dotsure.co.za's replyOfficial
15 Mar 2022, 15:04Hi Jessica,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
dotsure.co.za's reply15 Mar 2022, 15:04
Official
Hi Jessica,
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further.
Thanks, dotsure.co.za
