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KB
KeaB B

1 reviews | Active since Mar 2015

12 May 2023, 16:33

USELESS AND *********** AND INCOSIDERATE

Useless and inconsiderate Dotsure, you claim to have a resolution time to all your claims, which as an understanding customer made sure I ascribed to. I put in a claim on 8th May on a Monday and expected two things: that I wouldn’t have to chase you to find out whats happening with the claim and that I would atleast get to speak to this *********** Busisiwe Nqabeni. I called until there was nothing more to be said and no feedback whatso ever. I have had to use public transport and incur more cost because I was afraid I would damage my car if I don’t have the clutch replaced and the gearbox attended to and the audacity to be silent whilst me and my kids go through the most is utter bull****. You have a 0 rating from me and as far as I am concerned, once you have sorted out my claim, I will no longer need your useless service.

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Replies (2)
dotsure.co.za
dotsure.co.za's reply12 May 2023, 16:57
Official
Hi KeaB, Thank you so much for getting in touch with us and bringing this to our attention. We are so sorry to hear about your experience and apologise for any inconvenience caused. We have referred this to the relevant department and one of our representatives will be in contact with you to investigate this matter further. Thanks, dotsure.co.za
KB
KeaB B's update12 May 2023, 17:13
Reviewer Update
So you guys can respond to a review but fail to pick up a call let alone make one. My email address is on your system. I am no longer interested in speaking to you and expect that you will process this claim lest you feel I am not entitled to a service or cover I have been paying for with out fail. Rediculous.