DT
Dario T

1 reviews | Active since Dec 2015

11 Feb 2026, 12:09

Use at own risk

I didn’t want to leave this review here but here I am..

So I was Oneplan pet insurance before I decided to take out pet insurance with dotsure. Honestly the only reason I left Oneplan was because the plan I was on was nothing compared to what dotsure offered an genuinely I lived the fact that money was available immediately when I took my dog to the vet this is something dotsure does not offer.

So I need to take my pet to the vet because something is wrong which I think something is stuck in his throat. Called a few vets this morning to find out if they can see my dog and I can pay the vet bill once I put a claim through dotsure as I don’t have money available at hand to which I am being declined.

I would honestly hope that dotsure really works on something to make money available when we need to take our pets to vets. I would not like to cancel my policy as this is not working for me and my pets

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Replies (1)
dotsure.co.za
dotsure.co.za's reply11 Feb 2026, 14:17
Official
Hi Dario,
We’re sorry to hear about your experience. Your feedback helps us improve.
Unfortunately, our policy states that we work on a reimbur*****t basis for valid claims on our pet insurance policies.
We do hope that your furbaby gets well soon.
The dotsure.co.za team