Urgent: Your Response Needed for a Life-Altering Situation

Hey Dotsure Team,Recently, my family and I went through a terrifying attempted hijacking, and your lack of support is making an already tough situation unbearable.We were stuck in Cape Town, and our lives are on hold. It's disheartening that I have to fight for attention after being a loyal customer for so long and I NEVER HAD ANY VEHICLE CLAIM BEFORE THIS INCIDENT! ZERO CLAIMS! I trusted you to have our backs and ensuring my assets are secured under your insurance, but it feels like you've left us stranded and .Please, for the sake of our well-being, respond promptly and with the urgency this situation demands. It's not just about a claim; it's about the support and care you promised. Worst of all, premiums were debited off my bank account this week but I am not receiving the service you promised me yet I pay timeously and never had any vehicle claims with you since my cover inception in 2022. I am very Disappointed and disheartened by your lack of empathy and appalling treatment.