Unwanted Charges and Missed Cancellations

I submitted a cancellation request for my pet insurance on October 24th, clearly expressing my desire to terminate the service without switching to an alternative or more affordable package. I did not receive a email response. Additionally, I missed a call and my attempts to return the call were unsuccessful.

To my dismay, on November 1st, I noticed that the monthly premium had been debited from my account. I later received a call today, where the agent offered me discounts and discussed other plan options. However, my original intention was to have the service canceled at the end of October. Now, I find myself paying over R400 for an additional month of a service from which I no longer get any value from. This experience has left me quite dissatisfied. Why is it so easy to get insurance and services but so damn hard to cancel them.