************* insurer!!!

Was sold an additional product along with my vehicle insurance, however the sales consultant failed to adequately disclose that it was additional to my vehicle cover. He also failed to disclose the cost of the additional product and the total amount that would be debited every month. Extremely poor service and one is sent from pillar to post when trying to refund the cost of the additional product sold. I’ve lost all trust in this insurer and have subsequently cancelled my vehicle insurance with them. They are very shady and do not do this by the book. It’s standard practice to inform the customer of all costs and impact of additional products added, and they failed at this.